Returns and Refunds

Last updated: 24 October 2026

Your 14-day right to cancel

You can cancel your order for any reason within 14 days, starting the day after your goods are delivered. To cancel, tell us clearly by emailing hello@thedollarshop.com or writing to [ADD YOUR LEGAL BUSINESS NAME], [ADD RETURNS ADDRESS]. You may use the model cancellation form in the Consumer Contracts Regulations, but you do not have to.

Sending items back

Please return the goods within 14 days of telling us you want to cancel. Unless the item is faulty or not as described, you pay the cost of returning it. We recommend using a tracked service, as you are responsible for the goods until they reach us.

Your refund

We will refund the price you paid, plus standard delivery costs, within 14 days of receiving the goods back (or of you providing proof of postage, if sooner). Refunds go back to your original PayPal payment. If you chose a more expensive delivery option, we refund only the standard cost.

Condition of returns

Please take reasonable care of the goods. We may reduce your refund if they have lost value because you handled them more than needed to inspect them.

Items that cannot be returned for change of mind

Sealed items for health or hygiene reasons once unsealed, and items made to your specification.

Faulty or misdescribed goods

Your rights under the Consumer Rights Act 2015 are not affected. If goods are faulty, not as described or not fit for purpose, you can reject them within 30 days for a full refund, and after that you are entitled to a repair or replacement and, if that fails, a price reduction or refund. Email hello@thedollarshop.com with a photo and your order details, and we will pay the return cost.